We want you to be completely satisfied with your purchase. If you’re not happy with a sample pack, you can request a refund within 3 days of purchase. Simply fill out our contact form, including your order number and the reason for your request, and we’ll process your refund.
Once you’ve ordered a pack from our website, you will receive a download link with the email you’ve submitted. In case you have created an account on our website, you will be able to download your past orders via your account page.
If you’re having trouble with your download link, contact us using the form on our website and include your order number. We’ll send you a new link within 24 hours.
Our checkout is secure and supports trusted payment methods like PayPal, credit and debit cards, bank transfers, Apple Pay, Google Pay, and more.
Our sample packs are royalty-free, meaning you can use them in personal and commercial music projects. However, reselling or redistributing the sounds as standalone samples isn’t permitted unless we’ve granted prior approval.
Our sample packs are delivered as .ZIP files. Use a tool like WinRAR or 7-Zip to extract them. Simply right-click the file and select “Extract Here” or choose a folder to extract it to.
Yes! All our samples are royalty-free, so you can use them in tracks released independently or through a label without extra licensing fees.
Our samples are provided in standard WAV format, making them compatible with all major Digital Audio Workstations (DAWs), such as Ableton Live, FL Studio, Logic Pro, Cubase, and many others.
Yes, we can create custom sounds or exclusive packs tailored to your needs. Reach out to us for more details.
Of course! While creating an account makes it easier to access your downloads later, it’s not required for making a purchase.
No problem! Just contact us with proof of purchase (such as your order number), and we’ll help you regain access to your files.
Yes, you can! Enter the recipient’s email at checkout or forward the download link after purchasing.
We release new packs regularly to keep things fresh. Stay in the loop by subscribing to our newsletter or following us on social media.
We’re always open to suggestions! Let us know what you’d like to see, and we’ll consider your ideas for future releases.
Do you have another question we haven’t answered here? Email us at info@quantum-samples.com
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